Value @ Cycle-Ops
Great kit, Great service and great money deals at Cycle-Ops.
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Shimano Service Center
Our Shimano Service Center status is your guarantee of our quality and ability!
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Cytech Top 50
Cycle-Ops is proud to announce that we are now listed 14th out of the 50 top cycle shops in the UK.
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WORKSHOP
All the full-time staff at Cycle-ops are Cytech qualified, or in the process of training and accreditation.
Our three dedicated mechanics have a wealth of know-how and experience of cycle repair accumulated over many years *
You can rest assured that anyone who books-in or works on your bike will have the necessary knowledge and skill level required.
Our modern, open- to- view workshop has three work stations, a specialist wheel building stand, and is fully equipped with all the tools needed to enable us to work on any bike, frame or sub-assembly.**
Our “Shimano Service Centre” status is your guarantee of our quality and ability!
Current Workshop Charges.
These are set out at the bottom of this page, and are a palette from which we can select the most cost effective way to book the work on your bike.
How do I know what needs doing?
We need to talk to you about the history of the bike and what level of use you are intending in order to best advise you.
To give you an accurate estimate or fixed quote we need to see your bike – there is no cost or obligation for us to look at and assess your bike.
How much will it cost?
Most jobs can be accommodated within our service schedules, but some may have to be charged at out Hourly rate or part thereof – if so charges will be per quarter hour block.
There are no hidden “extras” such as “ lubes”, “admin” or “VAT” – just what you see!
How quickly will it be done?
We always endeavor to turn repairs as quickly as possible, and subject to parts availability your bike should be ready within 5 working days. In peak times our workshop gets very busy so consider pre- booking if possible.
We have a priority puncture repair service – see the rates below.
Asking us nicely and bringing doughnuts (Waitrose or Sainsbury preferred) for the workshop staff will always help your urgent repair to be prioritized.
We usually have two mechanics working every day, including Saturday, Sundays and Bank Holidays.
Our Club Card members get priority workshop scheduling.
Workshop Rates and Terms & Conditions
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SERVICE SCHEDULES
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Rim Brake bike Tariff
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Disc brake / Folder Tariff
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Level One Service –
*
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£
17 to £25.50 + parts
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£
25.50 to £34.00 + parts
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Level One Service, includes –
Check wheels secure in frame: Check and inflate tyres: Lubricate
external moving parts; Adjust gears and brakes: Report any
obvious and visual defects to customer.
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Level Two Service –
**
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£ 34 to £42.50
+ parts
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£
42.50 to £ 51.00 + parts
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Level Two Service, includes –
All items in Level 1, plus - Check cycle visually for obvious
damage and general road-worthiness; Open, inspect and adjust
wheel and headset bearings; Check spoke tension and true wheels
to industry standard.; Inspect and renew/ re-lube cables as
needed; Includes fitting any new parts.
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Level Two +
Service –***
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Level 2 rate, plus an
extra £ 8.50 per wheel or headset bearing stripped and
fully reassembled.
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Level Two + Service, includes –
All items in Level 2, plus full service wheel and headset
bearings as applicable upon disassembly. Does not include Freehub
or suspension pivot bearings.
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Level Three
Service -
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£
102 + parts
Does
not include fork service or re-taping road bikes handlebars.
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£
102 to £ 136.00 + parts
Does not include fork or
shock service.
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Level Three Service, includes -
Fully strip bike to component parts, clean and inspect parts,
then rebuild using any new parts as required. Does not include
disassembly of disc brake components, suspension forks or
bushings.
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STAND ALONE JOBS.
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Fit
New Forks
Subject to all parts being in good order
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Rim
Brake Fork –
£ 17.00 to £
25.50
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Disc
Brake Fork –
£ 25.50 to £
42.50
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Service Sus forks /rear shocks.
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£ Price on
Application (+ carriage if applicable)
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Service / fit new bottom bracket or Headset
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£
17.00 + parts
+ £8.50 to face
frame if needed
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£
25.50 + parts
+ £8.50 to face
frame if needed
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Renew brake / gear cable or pair of brake blocks/disc pads.
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£ 8.50 to £
17 + parts
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£
8.50 to £ 17+ parts
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Service/ renew wheel bearings -wheel
only, not fitted to bike.
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Front
wheel £ 8.50 + parts.
Rear wheel £
17.00 + parts
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Fit new chain, -
Plus freewheel / cassette
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£
8.50 to £ 17 + parts
£ 17.00 to
£25.50 + parts (includes resetting gears. **)
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BIKE CLEAN AND VALET SERVICES
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Clean Bike prior to work.
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For health and safety
reasons £ 5.00
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Clean and degrease bike.
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As part of workshop job
or stand alone service £ 17.00
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Clean, degrease, valet and lube
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Gets your bike looking
tip-top. £ 34.00
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PUNCTURE REPAIR
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Fit new tube / Fit new tyre.
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As scheduled
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Within 1 hour
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Within 15 minutes
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Wheel only
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£ 5.00 + tube
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£ 7.50 + tube
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£ 10 + tube
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Wheel on bike ***
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£ 7.00 + tube
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£ 10 + tube
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£ 14.00 + tube
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Hub Gear / Drum brake bikes
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Per Q/hour
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Rate + 1/ 2
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Double Rate
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Hourly rate –for misc. jobs.
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£ 34.00 (or
£8.50 per ¼ hour)****
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* Does not include fitting
any new parts. ** We will reset gears and brakes as best as
possible using existing components. We can only true wheels if
existing spoke tension and rim condition allows. *** When we open
wheel and headset bearings we may discover the need for further
work or replacement,
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Accessories Fitting – of
parts supplied by us.
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Child seats / Racks.
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£ 8.50 to £ 17
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Full Mudguards / Trailgator
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£ 17 to £ 25.50
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Computer basic / With cadence
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£ 8.50 / £ 17
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Lights / Bar ends / basket / lock / prop stand
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£ 5 per item
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£ 3 each over 3 items
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Bottle cage / pump / saddle / saddle bag
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£ 3 per item
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£ 2 each over 3 items
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General Terms.
- All repairs assessed at booking-in, or advised to customer by phone later.
- All Prices include VAT.
- We will use our standard workshop lubes unless you advise us that you require specific lubes to be used.
- We reserve the right to alter specification of the repair schedule during work on a cycle, if this is required to make the cycle roadworthy.
- We will inform the customer prior to any additional works as per our full Terms ad Conditions.
- We will not work on a bike if the bike would still be unsafe afterwards.
- For Health and Safety reasons we reserve the right to clean the bike prior to undertaking any work – this will either be identified at the time of booking of done at the mechanics discretion on further inspection prior to work.
- Our full Terms and Conditions as set out on the reverse of our booking-in form applies.
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Rates and Terms for
fitting Customer Supplied Parts.+
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Modern
bikes can be very complex and incompatibility of parts is a common
cause of poor function. Additionally, if we fit parts supplied by
you, the line of responsibility in the event of an unsatisfactory
repair or any warranty claim can become unclear.
In
order to minimise any such problems, we will inspect and check the
parts you have supplied to us for any obvious incompatibility, or
damage, before we commence work. We charge for our time spent on
this process.
Some incompatibility problems can
only be ascertained during the fitting of parts, and in this case
we will stop work and contact you. We reserve the right to charge
for any extra time spent resolving any issues.
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Inspect parts for repair / bike
build
Guide time for full build - 3 to 5 hours.
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Charged at workshop rate –
Per quarter hour, or part thereof.
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+ For Insurance reasons we
cannot fit child seats, trailer bikes or Trailgator unless
supplied new by us.
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Rates and Terms for assembly /
checking build on Customer supplied new Bikes
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To
function properly and to achieve the optimum lifespan of the
components, a cycle requires complete and proper assembly before
use. Just bolting it together from the box will not be sufficient
to achieve this, and may leave the cycle unsafe to use.
If you
ask us to assemble or check the assembly of a newly supplied bike
we will check all of the bike, and this may require some
disassembly. To achieve a good result we may have to renew some
brake and gear inner and outer cables.
We will
not undertake small adjustments or any part- work to such cycles.
To ensure ongoing function we
recommend a further check about 6 weeks later.
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Check / build bike supplied by Mail Order ^
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£ 34 minimum
– TBA at time of booking
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^ Please Note: With your interests in mind, please be aware that if we work on your newly supplied cycle without asking the original supplier to rectify faults first, you may void any warranty you have with the supplier.
These prices are valid at 1st January 2010, and may be subject to change without notice
Fair Trading / General Information.
- Our prices are transparent - there are no hidden
“extras” such as “ lubes”, “admin”
or “VAT”
- All repairs and servicing will be
carried out by qualified and experienced mechanics, or trainee
mechanics under supervision.
- All repairs will be
completed using the appropriate parts, lubes and greases. We only use
quality Shimano inners and outer cable unless specified
otherwise.
- We always endeavour to complete repairs as
quickly as possible, and subject to parts availability your bike
should be ready within 5 working days. In peak times our workshop
gets very busy so consider pre-booking.
- You will be
given a collection date at the time of booking. Should this date not
be met due to unavailability of parts, Cycle Ops will offer a hire
bike to the customer at ½ usual hire rates. Should the bike
not be ready on time due to failure by us to complete on time, you
will be offered a hire bike free of charge until the repair is
completed.
- For Health and Safety reasons, we reserve the
right to clean the bike before undertaking work – this will
either be identified at time of booking, or may be done by the
mechanic at their discretion.
- You will be given a verbal
report on the condition of the cycle upon collection, and any faults
still present with the cycle will be pointed out to you. If these
leave the cycle unroadworthy or otherwise unsafe, you will be asked
to sign that you have been informed that this is the case.
- Full Terms and Conditions are set out on the reverse of your
booking–in / collection ticket.
- You will also receieve a copy of Bike Repair Infomation, which sets out our operating procedure and other infomation that you might find useful.
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