Please contact us before returning any goods, if you have a warranty claim or are missing deliveries. Where possible we will first try to resolve any problems, and maybe avoid the need for you to spend time and money on returns.
If you are returning goods you will need a Returns Number in order to facilitate any replacement or refund / credit.
Please email us for this Returns Number stating reason for return, and we will advise you on the procedure to follow.
We will always endeavour to refund you as quickly as possible should an order be cancelled or returned to us. Our aim is to do this within three working days.
Refunds will be by the method you used to pay, and may take up to 10 working from then days to appear as cleared funds to you account.
Warranty Claims may take longer to process, especially if we have to refer back to suppliers or manufacturers.
Specific time periods apply for refunds, exchange or to notify a failed delivery, and these are set out in our full Terms and Conditions.
Specific terms apply to Special Orders, Custom Goods, and Reserved Bikes or Goods – and you will be advised of these prior to order acceptance.
Any Refund or Return will be handled in line with our full Terms and Conditions.
This is the third bike I bought from the team at Cycle-ops , Paul and Simon and the gang have really helpful and professional throughout. I had a pro fitting and bought my first bike which was great. I bought two Trek bikes and they were set up garmin and all. This year I splashed out on a bespoke bike, frame from Seven made near Boston USA, which is a considerable investment. The team were there to advise and help with the design choices and make sure the bike fit and was set up optimally as I am on a long charity ride. I cannot fault the service and am delighted with the finished product. Could not recommend them enough.
The bike feels great - I have racked up 100k since the fit. Much more stable, easier to move around on the bars, less pressure on the seat. Riding is a lot more pleasurable. Owen - Kent - March 2015
Jake - Feedback on my new bike (you built). No mechanical concerns and the set-up is absolutely spot on. Exactly what I've come to expect from you. Its a great bike, set-up and built by experts. thank you so much. Steve - Tunbridge Wells