Please contact us before returning any goods, if you have a warranty claim or are missing deliveries. Where possible we will first try to resolve any problems, and maybe avoid the need for you to spend time and money on returns.
If you are returning goods you will need a Returns Number in order to facilitate any replacement or refund / credit.
Please email us for this Returns Number stating reason for return, and we will advise you on the procedure to follow.
We will always endeavour to refund you as quickly as possible should an order be cancelled or returned to us. Our aim is to do this within three working days.
Refunds will be by the method you used to pay, and may take up to 10 working from then days to appear as cleared funds to you account.
Warranty Claims may take longer to process, especially if we have to refer back to suppliers or manufacturers.
Specific time periods apply for refunds, exchange or to notify a failed delivery, and these are set out in our full Terms and Conditions.
Specific terms apply to Special Orders, Custom Goods, and Reserved Bikes or Goods – and you will be advised of these prior to order acceptance.
Any Refund or Return will be handled in line with our full Terms and Conditions.
I should have had a Fitting years ago! It has made me so much more comfortable. The technician was very good at explaining what he was doing - and the session was much more detailed than I expected. Good value.- Bertie J - Kent - Nov 2013
The fit was great thanks. The insoles have made a difference. August 2013
This is the third bike I bought from the team at Cycle-ops , Paul and Simon and the gang have really helpful and professional throughout. I had a pro fitting and bought my first bike which was great. I bought two Trek bikes and they were set up garmin and all. This year I splashed out on a bespoke bike, frame from Seven made near Boston USA, which is a considerable investment. The team were there to advise and help with the design choices and make sure the bike fit and was set up optimally as I am on a long charity ride. I cannot fault the service and am delighted with the finished product. Could not recommend them enough.