Please contact us before returning any goods, if you have a warranty claim or are missing deliveries. Where possible we will first try to resolve any problems, and maybe avoid the need for you to spend time and money on returns.
If you are returning goods you will need a Returns Number in order to facilitate any replacement or refund / credit.
Please email us for this Returns Number stating reason for return, and we will advise you on the procedure to follow.
We will always endeavour to refund you as quickly as possible should an order be cancelled or returned to us. Our aim is to do this within three working days.
Refunds will be by the method you used to pay, and may take up to 10 working from then days to appear as cleared funds to you account.
Warranty Claims may take longer to process, especially if we have to refer back to suppliers or manufacturers.
Specific time periods apply for refunds, exchange or to notify a failed delivery, and these are set out in our full Terms and Conditions.
Specific terms apply to Special Orders, Custom Goods, and Reserved Bikes or Goods – and you will be advised of these prior to order acceptance.
Any Refund or Return will be handled in line with our full Terms and Conditions.
Jake - Feedback on my new bike (you built). No mechanical concerns and the set-up is absolutely spot on. Exactly what I've come to expect from you. Its a great bike, set-up and built by experts. thank you so much. Steve - Tunbridge Wells
Paul. My new bike (Trek Domane) is fantastic, what a difference to my old Boardman. A great position - absorbs the bumps as you said it would - a real pleasure to ride. Andrew - Sevenoaks
Paul - New Guru bike brilliant! Been on two runs of 23 and 70 miles and its doing everything we asked for. Andy - Seal - May 14