Please contact us before returning any goods, if you have a warranty claim or are missing deliveries. Where possible we will first try to resolve any problems, and maybe avoid the need for you to spend time and money on returns.
If you are returning goods you will need a Returns Number in order to facilitate any replacement or refund / credit.
Please email us for this Returns Number stating reason for return, and we will advise you on the procedure to follow.
We will always endeavour to refund you as quickly as possible should an order be cancelled or returned to us. Our aim is to do this within three working days.
Refunds will be by the method you used to pay, and may take up to 10 working from then days to appear as cleared funds to you account.
Warranty Claims may take longer to process, especially if we have to refer back to suppliers or manufacturers.
Specific time periods apply for refunds, exchange or to notify a failed delivery, and these are set out in our full Terms and Conditions.
Specific terms apply to Special Orders, Custom Goods, and Reserved Bikes or Goods – and you will be advised of these prior to order acceptance.
Any Refund or Return will be handled in line with our full Terms and Conditions.
Shop team got the bike ready for my weekend ride – despite the time pressure – Sept 2015
The bike is really good, as I already said to Paul, the brakes are fantastic. I’ve really seen a big improvement in my climbing! In terms of the process/experience, I trusted Paul to get on with it in the hope he would get it right. Judging by Strava and the fact I’m happy just to stare at the bike – looks like he did.Sid - London – Feb 2014
I think it may have been the best £100 I’ve spent in a long time! It was a real oversight not to get my set-up properly sorted out before now. ...............adjusments have transformed my riding, it has certainly made a significant difference already. There is no doubt that I am in a better position to deliver more power (what little I have) more efficiently to the road, to the extent that I took on Kidds Hill in the Ashdown – Nov 2014