Refunds and Returns Policy

  • Please contact us before returning any goods, if you have a warranty claim or are missing deliveries. Where possible we will first try to resolve any problems, and maybe avoid the need for you to spend time and money on returns.
  • If you are returning goods you will need a Returns Number in order to facilitate any replacement or refund / credit.
  • Please email us for this Returns Number stating reason for return, and we will advise you on the procedure to follow.
  • We will always endeavour to refund you as quickly as possible should an order be cancelled or returned to us. Our aim is to do this within three working days.
  • Refunds will be by the method you used to pay, and may take up to 10 working from then days to appear as cleared funds to you account.
  • Warranty Claims may take longer to process, especially if we have to refer back to suppliers or manufacturers.
  • Specific time periods apply for refunds, exchange or to notify a failed delivery, and these are set out in our full Terms and Conditions.
  • Specific terms apply to Special Orders, Custom Goods, and Reserved Bikes or Goods ā€“ and you will be advised of these prior to order acceptance.
  • Any Refund or Return will be handled in line with our full Terms and Conditions.
  • For our full Terms and Conditions please look at Terms & Conditions.