We understand that you will want your order within a certain time frame, and will always try to meet your requested delivery date where possible
Our aim is that cycles will be dispatched between four to ten working days, and other items between two and four working days from acceptance of order.
To ensure good service to you in the first place, and to try to minimize problems, all goods dispatched by us are checked and signed off by one of our staff before dispatch.
We will notify you by email or text of the order dispatch.
All delivery times are based on working days, which excludes Saturdays, Sundays and Public Holidays.
All goods delivered to you will be delivered to your given address (where your card is registered) and signed for by you or someone authorised by you to receive the goods. We will only deliver to an address other than this if we have agreed this with you by email exchange beforehand.
If you are not in to receive the delivery our delivery agent will leave a non-delivery card and you will have the choice to collect from their depot, or opt for re-delivery on another day.
The goods will be returned to us after two or three failed delivery attempts, dependant on the courier being used.
If you are opting for our “Click & Collect” option please check our opening times on our website or maybe give us a call on 01732 500534 before setting off to collect, to ensure we are open
Shop team got the bike ready for my weekend ride – despite the time pressure – Sept 2015
The bike is really good, as I already said to Paul, the brakes are fantastic. I’ve really seen a big improvement in my climbing! In terms of the process/experience, I trusted Paul to get on with it in the hope he would get it right. Judging by Strava and the fact I’m happy just to stare at the bike – looks like he did.Sid - London – Feb 2014
Been visiting Cycle-ops for a couple of years and always been pleased with the knowledge and service. Importantly I trust them. Now there is the great news that Paul & Jake have taken over the running of the business. There is a great atmosphere in the store...the guys are smiling! If you have tried them in the past ......now's the time to give them another go.