We understand that you will want your order within a certain time frame, and will always try to meet your requested delivery date where possible
Our aim is that cycles will be dispatched between four to ten working days, and other items between two and four working days from acceptance of order.
To ensure good service to you in the first place, and to try to minimize problems, all goods dispatched by us are checked and signed off by one of our staff before dispatch.
We will notify you by email or text of the order dispatch.
All delivery times are based on working days, which excludes Saturdays, Sundays and Public Holidays.
All goods delivered to you will be delivered to your given address (where your card is registered) and signed for by you or someone authorised by you to receive the goods. We will only deliver to an address other than this if we have agreed this with you by email exchange beforehand.
If you are not in to receive the delivery our delivery agent will leave a non-delivery card and you will have the choice to collect from their depot, or opt for re-delivery on another day.
The goods will be returned to us after two or three failed delivery attempts, dependant on the courier being used.
If you are opting for our “Click & Collect” option please check our opening times on our website or maybe give us a call on 01732 500534 before setting off to collect, to ensure we are open
The bike feels great - I have racked up 100k since the fit. Much more stable, easier to move around on the bars, less pressure on the seat. Riding is a lot more pleasurable. Owen - Kent - March 2015
Very pleased with the service from Cycle-ops. I initially travelled there for a CycleFit. I found the service to be good overall. Without their advice I am sure I would have made pretty big error in bike choice. My P1 Madone (I bought as a result of the fit) is really one of the smoothest / best bikes out there. – Richard - Margate -June 2013
I have been waxing lyrical about your shop and how helpful you were to all my friends.... John