We understand that you will want your order within a certain time frame, and will always try to meet your requested delivery date where possible
Our aim is that cycles will be dispatched between four to ten working days, and other items between two and four working days from acceptance of order.
To ensure good service to you in the first place, and to try to minimize problems, all goods dispatched by us are checked and signed off by one of our staff before dispatch.
We will notify you by email or text of the order dispatch.
All delivery times are based on working days, which excludes Saturdays, Sundays and Public Holidays.
All goods delivered to you will be delivered to your given address (where your card is registered) and signed for by you or someone authorised by you to receive the goods. We will only deliver to an address other than this if we have agreed this with you by email exchange beforehand.
If you are not in to receive the delivery our delivery agent will leave a non-delivery card and you will have the choice to collect from their depot, or opt for re-delivery on another day.
The goods will be returned to us after two or three failed delivery attempts, dependant on the courier being used.
If you are opting for our “Click & Collect” option please check our opening times on our website or maybe give us a call on 01732 500534 before setting off to collect, to ensure we are open
I have been a regular at Cycle-ops for several years, and have to say I can't recommend them enough. My recently purchase Custom bike from them is my pride and joy. From the first fitting through consultation build and collection the ongoing advice and service has been brilliant - James - Sevenoaks July 15
February, 2016
Jake - Feedback on my new bike (you built). No mechanical concerns and the set-up is absolutely spot on. Exactly what I've come to expect from you. Its a great bike, set-up and built by experts. thank you so much. Steve - Tunbridge Wells
I have the highest regard for Cycle-ops. The staff I have dealt with are friendly and knowledgeable. I use them because they know what they are talking about and give balanced advice. Particularly impressed by their bike fitting service ... Simon - Tunbridge Wells - Jan 14
